San José, Costa Rica · 09°56′N 84°05′W
When what used to work stops working, more effort makes it worse. This is a time to pause, reflect and find the new rhythm again. I surface how your operation is running, then create the space to redesign it and build tools to help your team run it well.
01 — Work with me
One way in starts with your operation. The other starts with what your leadership team has not said out loud.
Point me at whatever evidence exists — a messy quarter, a stuck function, a shared drive. I come back with observations first: how the work actually flows, boundaries, gaps and the questions nobody has said out loud.
A facilitated day with your leadership team through the AI Reflection Framework. The room's own words go on the wall as a five-by-three grid. The splits show up as plainly as the agreements. So does the heat. Six weeks later I come back for a second day.
Inside the Scout
I take whatever evidence already exists, then run protocols from the library across it, looking for leverage points: the few places where a small change would move a number.
Scouts are versatile and can apply to a variety of situations. Here are three.
01
A P&L that stopped making sense
Invoice or order lines with a cost per unit, by product, customer and channel
Where the value sits, and where it leaks out between list price and the money that lands.
02
A distributor with thousands of SKUs
Sales lines, SKU costs, rebates, inventory
Which customers and which products are still profitable once the cost to serve them is counted.
03
An online retailer
Sales channels, ad spend, leads
Which products and channels carry their own cost, and where the leads stop turning into orders.
Inside the Reflection
Three worlds collide in that room: how the work gets done, how each person’s role has to change, and how they actually feel about it. Most rooms have language for the first two and none for the third, so it gets managed around instead of said. The day is built to give the room that language, in its own words.
That is the shape of the problem, with AI Reflection at the centre where the three overlap. The instrument the room fills in is a different picture — five conversations down, three questions across — and it is on the framework page.
01
Everyone has been experimenting alone
What people are already doing with it, and have not mentioned
How much of it the room is doing twice, in private, without knowing.
02
A rollout handed down from above
The tool, the training, and what nobody said in the town hall
Whether the resistance is about the tool, or about what it means for the role.
03
Material that cannot leave the building
Client, regulated or confidential work, and where it has already met a chatbot
What is already happening with it, said out loud, once.
02 — Scouts
Free, and finished. Each one takes a single problem, so you're never handed a general-purpose tool and asked to work out the rest yourself. They need a paid Claude plan — Pro, Max or Team.
Free to download and run on your own files, unmodified, with credit (CC BY-NC-ND). Using one inside a company needs a licence — write to me. New to this? What a skill is, in plain words →
New tools land in my newsletter, Creatism, first, usually with the argument that produced them. Subscribe free →
03 — Who
Everything I install, I built for myself first and still run daily. That is the only claim I'd rather make than a case study.
04 — The thinking
Creatism is where the argument goes before it becomes a tool. Subscribe if you want the thinking; hire me if you want the artifact.